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Terms and Conditions

Table of Contents

1. Introduction

These Terms and Conditions govern your use of the website sprattlogistics.com and any services or products purchased through it. By accessing this website or placing an order, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you should not use this website.

This website is operated by Spratt Logistics, a logistics and transport company registered in Ireland. Our contact email is info@sprattlogistics.com.

2. Definitions

“We”, “us”, and “our” refer to Spratt Logistics. “You” and “your” refer to the user or customer accessing this website or purchasing services. “Services” refers to the logistics, transport, shipping, and any related services offered by Spratt Logistics. “Website” refers to sprattlogistics.com.

3. Use of This Website

You may use this website for lawful purposes only. You must not use this website in any way that causes or may cause damage to the website or impairment of its availability or accessibility, or in any way that is unlawful, illegal, fraudulent, or harmful.

You must not use this website to copy, store, host, transmit, send, use, publish, or distribute any material that consists of or is linked to any spyware, virus, trojan, worm, keystroke logger, or other malicious software.

We reserve the right to restrict access to areas of this website, or the entire website, at our discretion.

4. Services

Spratt Logistics provides logistics, transport, and related services as described on this website. All descriptions of services are provided in good faith and are as accurate as possible. We reserve the right to amend, withdraw, or vary any of our services at any time without prior notice.

Specific terms relating to individual services, including scope, timelines, and pricing, may be agreed separately in writing between you and Spratt Logistics. In the event of any conflict between these Terms and Conditions and a separate written agreement, the separate agreement shall take precedence.

5. Orders and Pricing

All prices displayed on this website are in Euro (€) and are inclusive of VAT where applicable, unless otherwise stated. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

When you place an order through our website, it constitutes an offer to purchase our services. We reserve the right to accept or decline any order. An order is not confirmed until we issue you a written confirmation by email.

We make every effort to ensure that pricing on our website is accurate. If an error is discovered in the price of a service you have ordered, we will inform you as soon as possible and give you the option to confirm the order at the correct price or cancel it.

6. Payment

Payment is processed securely through Stripe. By providing your payment details, you confirm that you are authorised to use the payment method and that the information provided is accurate. We do not store your credit card or payment details on our servers.

Full payment is required at the time of ordering unless otherwise agreed in writing. We reserve the right to withhold services until payment has been received in full.

For account customers or bespoke service agreements, payment terms will be set out in a separate written agreement. Unless otherwise stated, invoices are payable within 30 days of the invoice date.

7. Cancellation and Refunds

Consumer Rights

If you are a consumer purchasing services through this website, you have the right to cancel your order within 14 days of the date of purchase under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, without giving any reason.

To exercise your right of cancellation, you must inform us of your decision by contacting us at info@sprattlogistics.com with a clear statement of your wish to cancel.

If you have requested that services begin during the cancellation period and you subsequently cancel, you may be required to pay for the services provided up to the point of cancellation.

Please note that the right of cancellation does not apply where services have been fully performed with your prior consent and acknowledgement that you will lose your right of withdrawal once the services have been fully carried out.

Refunds

Where a refund is due, we will process it using the same payment method used for the original transaction within 14 days of receiving your cancellation notice. Refunds may be reduced to reflect any services already provided.

Business Customers

If you are a business customer, cancellation and refund terms will be governed by the terms of your service agreement with Spratt Logistics. The statutory consumer cancellation rights described above do not apply to business-to-business transactions.

8. Delivery and Performance

We will make every reasonable effort to fulfil services within any estimated timelines provided. However, delivery and performance times are estimates only and are not guaranteed. Spratt Logistics shall not be liable for any delays caused by circumstances beyond our reasonable control.

If your order includes physical delivery of goods, risk in the goods shall pass to you upon delivery. We will notify you if we become aware of any unexpected delays.

9. Limitation of Liability

To the fullest extent permitted by law, Spratt Logistics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of this website or our services.

Our total liability to you for any claim arising out of or in connection with our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Irish law.

10. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Spratt Logistics or its content suppliers and is protected by Irish and international copyright laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or in any way exploit any content on this website without our prior written consent.

11. Third-Party Links

This website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility or liability for them or for any loss or damage that may arise from your use of them.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which can be found at [link to privacy policy page]. Please review the Privacy Policy to understand how we collect, use, and protect your personal data.

13. Force Majeure

Spratt Logistics shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, pandemics, failure of communication networks, or disruption to transport infrastructure.

14. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If it cannot be so modified, it shall be severed from these terms without affecting the validity and enforceability of the remaining provisions.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any separate written service agreements, constitute the entire agreement between you and Spratt Logistics in relation to your use of this website and the services provided. They supersede all previous agreements, understandings, and arrangements between us, whether written or oral.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Ireland. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Ireland.

17. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page with a revised “Last updated” date. Your continued use of the website after any changes are posted constitutes your acceptance of the revised terms.

18. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Spratt Logistics
Email: info@sprattlogistics.com

 

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Privacy Overview

Privacy Policy

Who We Are

Our website address is: https://www.sprattlogistics.com. Spratt Logistics is a logistics and transport company based in Ireland. For the purposes of data protection law, Spratt Logistics is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, you can contact us at info@sprattlogistics.com.

What Personal Data We Collect and Why

Contact Forms

When you submit a form on our website, we capture your IP address for spam protection. We may also capture your name, email address, phone number, and any other information included in the form fields. This data is used to respond to your enquiry and provide the services or information you have requested. We retain form submissions for the duration of any business relationship and for a reasonable period thereafter.

WooCommerce and Orders

While you visit our site, we track products you have viewed, your location, IP address, and browser type for purposes such as estimating taxes and shipping. We also collect your shipping address so we can estimate shipping costs before you place an order.

When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment details. We use this information to process your order, send you account and order information, respond to requests including refunds and complaints, process payments, prevent fraud, comply with legal obligations such as calculating taxes, and improve our services.

If you create an account, we store your name, address, email, and phone number to populate checkout for future orders.

We store order information for the duration required for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor's IP address and browser user agent string to help with spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Our website uses cookies to provide you with the best possible experience. Cookies are small text files stored on your device that help us recognise you when you return to our site, remember your preferences, and understand which areas of the website you find most useful.

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for one year.

If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

We also use cookies to keep track of cart contents while you browse our site. You can manage your cookie preferences at any time through the cookie settings on our website.

Embedded Content from Other Websites

Pages on this site may include embedded content such as videos, images, and articles. Embedded content from other websites behaves in the exact same way as if you had visited that website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website.

Who Has Access to Your Data

Members of our team, including Administrators and Shop Managers, have access to the information you provide. This includes order information such as what was purchased, when it was purchased, and where it should be sent, as well as customer information such as your name, email address, and billing and shipping information. Our team members access this information to fulfil orders, process refunds, and support you.

Who We Share Your Data With

We do not sell your personal data to third parties. We share information with the following trusted service providers who help us operate our website and deliver our services:

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details.

Spam Protection

We use Akismet Anti-Spam to protect our site from spam. When comments are submitted, Akismet may collect the commenter's IP address, user agent, referrer, and site URL, along with information provided by the commenter such as name, email address, and the comment itself. See the Automattic Privacy Policy for more details.

We use Google reCAPTCHA on our forms for spam protection. See the Google Privacy Policy for more details.

Other

If you request a password reset, your IP address will be included in the reset email. Visitor comments may be checked through an automated spam detection service.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Order information is stored for the duration required for tax and accounting purposes. Form submissions are retained for the duration of any business relationship and for a reasonable period thereafter. Technical and usage data collected via analytics is retained in anonymised or aggregated form.

Where Your Data Is Sent

Your data may be processed by third-party services located outside the European Union, including Stripe for payment processing, Google for reCAPTCHA, and Automattic for spam detection. These providers are required to safeguard your data to European data protection standards through appropriate mechanisms such as Standard Contractual Clauses or equivalent safeguards.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights in relation to your personal data:

Right of access — you can request a copy of the personal data we hold about you.

Right to rectification — you can ask us to correct any inaccurate or incomplete data.

Right to erasure — you can ask us to delete your personal data where there is no compelling reason for us to continue processing it.

Right to restrict processing — you can ask us to suspend the processing of your data in certain circumstances.

Right to data portability — you can request your data in a structured, commonly used, machine-readable format.

Right to object — you can object to processing based on legitimate interests or for direct marketing purposes.

Right to withdraw consent — where processing is based on consent, you can withdraw that consent at any time.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise any of these rights, please contact us at info@sprattlogistics.com. We will respond to your request within 30 days.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. This includes the use of SSL encryption across our website and secure payment processing through Stripe. While no method of transmission over the internet is completely secure, we are committed to protecting your information to the best of our ability.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Spratt Logistics
Email: info@sprattlogistics.com

You also have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's supervisory authority for data protection, if you believe your data has been processed unlawfully. More information is available at dataprotection.ie.