Privacy Policy
Who We Are
Our website address is: https://www.sprattlogistics.com. Spratt Logistics is a logistics and transport company based in Ireland. For the purposes of data protection law, Spratt Logistics is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, you can contact us at info@sprattlogistics.com.
What Personal Data We Collect and Why
Contact Forms
When you submit a form on our website, we capture your IP address for spam protection. We may also capture your name, email address, phone number, and any other information included in the form fields. This data is used to respond to your enquiry and provide the services or information you have requested. We retain form submissions for the duration of any business relationship and for a reasonable period thereafter.
WooCommerce and Orders
While you visit our site, we track products you have viewed, your location, IP address, and browser type for purposes such as estimating taxes and shipping. We also collect your shipping address so we can estimate shipping costs before you place an order.
When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment details. We use this information to process your order, send you account and order information, respond to requests including refunds and complaints, process payments, prevent fraud, comply with legal obligations such as calculating taxes, and improve our services.
If you create an account, we store your name, address, email, and phone number to populate checkout for future orders.
We store order information for the duration required for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor's IP address and browser user agent string to help with spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Our website uses cookies to provide you with the best possible experience. Cookies are small text files stored on your device that help us recognise you when you return to our site, remember your preferences, and understand which areas of the website you find most useful.
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for one year.
If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
We also use cookies to keep track of cart contents while you browse our site. You can manage your cookie preferences at any time through the cookie settings on our website.
Embedded Content from Other Websites
Pages on this site may include embedded content such as videos, images, and articles. Embedded content from other websites behaves in the exact same way as if you had visited that website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website.
Who Has Access to Your Data
Members of our team, including Administrators and Shop Managers, have access to the information you provide. This includes order information such as what was purchased, when it was purchased, and where it should be sent, as well as customer information such as your name, email address, and billing and shipping information. Our team members access this information to fulfil orders, process refunds, and support you.
Who We Share Your Data With
We do not sell your personal data to third parties. We share information with the following trusted service providers who help us operate our website and deliver our services:
Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details.
Spam Protection
We use Akismet Anti-Spam to protect our site from spam. When comments are submitted, Akismet may collect the commenter's IP address, user agent, referrer, and site URL, along with information provided by the commenter such as name, email address, and the comment itself. See the Automattic Privacy Policy for more details.
We use Google reCAPTCHA on our forms for spam protection. See the Google Privacy Policy for more details.
Other
If you request a password reset, your IP address will be included in the reset email. Visitor comments may be checked through an automated spam detection service.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Order information is stored for the duration required for tax and accounting purposes. Form submissions are retained for the duration of any business relationship and for a reasonable period thereafter. Technical and usage data collected via analytics is retained in anonymised or aggregated form.
Where Your Data Is Sent
Your data may be processed by third-party services located outside the European Union, including Stripe for payment processing, Google for reCAPTCHA, and Automattic for spam detection. These providers are required to safeguard your data to European data protection standards through appropriate mechanisms such as Standard Contractual Clauses or equivalent safeguards.
Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights in relation to your personal data:
Right of access — you can request a copy of the personal data we hold about you.
Right to rectification — you can ask us to correct any inaccurate or incomplete data.
Right to erasure — you can ask us to delete your personal data where there is no compelling reason for us to continue processing it.
Right to restrict processing — you can ask us to suspend the processing of your data in certain circumstances.
Right to data portability — you can request your data in a structured, commonly used, machine-readable format.
Right to object — you can object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent — where processing is based on consent, you can withdraw that consent at any time.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To exercise any of these rights, please contact us at info@sprattlogistics.com. We will respond to your request within 30 days.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. This includes the use of SSL encryption across our website and secure payment processing through Stripe. While no method of transmission over the internet is completely secure, we are committed to protecting your information to the best of our ability.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Spratt Logistics
Email: info@sprattlogistics.com
You also have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's supervisory authority for data protection, if you believe your data has been processed unlawfully. More information is available at dataprotection.ie.
